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e-Referrals, What to expect.

The original Choose and Book system was introduced in 2004 to enable patients needing an outpatient appointment to select, with their GP, a hospital appointment at a convenient date and time. In a Computer Weekly article in May 2014 the NHS said.

The new National Health Service outpatient appointment booking system will use agile and open technologies,

Beverley Bryant, director of strategic systems and technology for NHS England, said the new system would build on the success of Choose and Book.

“The NHS e-Referral Service will harness some of the new technologies used by the most successful IT companies in the world and, using the latest agile development techniques, will deliver a service designed and assured by the users, that patients want and that the NHS needs to deliver modern and efficient healthcare.”

HSCIC LogoOn Monday 13th April 2015 nearly 12 months after the announcement the HSCIC have published a Go Live date.


On 15th June 2015 a new NHS e-Referral Service will be launched to replace the currentChoose and Book service. It is being developed using feedback from patients and NHS professionals, and will use enhanced technology to deliver even greater benefits.

The new electronic referral service will improve the quality of the referral experience for patients and better support current and future business processes for clinicians and administrative staff.

Hospital appointment

In so doing, it will help create a more patient-centred, people-powered service, making the NHS much easier to do business with, and supporting the drive towards paperless referrals and a paperless NHS by 2018.